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Frequently Asked Questions
General
What services does NVO Worldwide provide?
We offer global LCL and FCL ocean freight, rail freight, European distribution and customs services, providing freight forwarders with a broad and reliable logistics network that supports their daily operations.
What are the expected transit times?
Transit times depend on the transport mode and destination. Ocean freight usually takes 4 to 6 weeks and rail services between Europe and China generally require 20 to 25 days.
How can I follow my shipments?
Shipments can be tracked in real time through NVOGO by entering your shipment number or House Bill reference. The platform shows each main step of the journey.
Which Incoterms does NVO Worldwide work with?
We support all common Incoterms (EXW, FCA, FOB, CFR, DAP, DDP, etc.) and can advise on the most suitable option for your shipment. Download the full overview of Incoterms we use here.
Ocean Freight
Can NVO Worldwide handle hazardous cargo by sea?
Yes, we handle dangerous goods (DG) shipments, provided they are supported with correct IMDG documentation and compliant packaging. Please note that final acceptance of DG cargo is always subject to carrier approval.
Can I book ocean freight online?
Yes, via our NVOGO platform you can request quotes, confirm bookings, and track your shipments in real time.
What is the difference between LCL and FCL?
- LCL (Less than Container Load): Your cargo is consolidated with other shipments in one container, ideal for smaller volumes.
- FCL (Full Container Load): You book an entire container, which is faster, more secure, and more cost-efficient for larger volumes.
Does NVO Worldwide offer door-to-door delivery for ocean freight?
Yes, we offer complete door-to-door solutions for LCL and FCL shipments, including pick-up at origin, delivery to the port, and final delivery at destination.
FCL
Can NVO Worldwide handle oversized or special FCL cargo?
Yes, we can provide special equipment such as flat racks, open tops, or refrigerated containers for oversized, heavy, or temperature-sensitive cargo.
What is the maximum weight per container to the USA & Canada?
We apply the maximum payload indicated on all containers, and we also take local regulations into account.
How many Euro or Block pallets fit in a 20ft or 40ft container?
- 20ft: up to 11 Euro pallets (120 x 80 cm) or 10 Block pallets (120 x 100 cm)
- 40ft: up to 23–24 Euro pallets or 20–21 Block pallets
Does NVO Worldwide FCL offer temperature-controlled container services
Yes, we are specialized in FCL reefer shipments.
LCL
How frequently does NVO Worldwide offer LCL departures?
We offer weekly and bi-weekly consolidation services depending on the origin and the destination of cargo.
Is there a minimum shipment size for LCL?
There is no strict minimum. Charges are calculated based on the greater of volume (CBM) or weight.
Rail Freight
How fast is the transit time for rail freight?
Rail transit times are considerably shorter than ocean freight, the shortest transit time we offer is 16 days (not including possible congestion).
Does NVO Worldwide handle customs clearance for rail freight shipments?
Yes, we arrange customs procedures on the China to Europe route. We only offer import services from China to Europe.
Distribution
Can NVO Worldwide arrange time-specific deliveries?
Yes, we can schedule deliveries within fixed time slots to meet warehouse or retail requirements.
How many Euro or Block pallets fit in a full truck load (FTL)?
- Up to 33 Euro pallets (120 x 80 cm)
- Up to 26 Block pallets (120 x 100 cm)
How do you calculate loading meters for road transport?
Divide the cargo length (in cm) by the truck’s internal width of 240 cm. For example, a pallet 120 cm long equals 0.5 loading meters.
Customs
Is it possible to file customs documents electronically?
Yes, our systems are connected via EDI with customs authorities, enabling quick and efficient submission of documentation.
What does ‘filing’ mean for destinations like China, Canada or the USA?
Some countries require pre-filing of shipment data before vessel departure. Examples include:
- AMS filing (USA)
- ACI filing (Canada)
- ENS/CCAM filings (China)
- ACID (Egypt)
- AFR filing (South-Africa)
- Mexico filing (Mexico)
What is a waiver?
A waiver is a mandatory import document for certain African countries, proving cargo is pre-registered before arrival. Examples include CTN, BSC, ECTN, or CNCA certificates, depending on the destination.
Packing & Compliance
What are the dimensions of Euro and Block pallets?
- Euro pallet (EUR1): 120 x 80 cm, height approx. 5 cm
- Block pallet (ISO1): 120 x 100 cm, height approx. 15 cm
Which countries require ISPM15 (fumigation) for wooden packaging?
Countries including the USA, Canada, Australia, China and many others require ISPM15-certified wooden packaging (heat treated or fumigated). To determine exactly which countries apply ISPM15 requirements, please contact our team of experts.
What is the BMSB-season and which countries does it apply to?
The Brown Marmorated Stink Bug (BMSB) season applies mainly to Australia and New Zealand. From September to April, cargo from high-risk countries must be treated or inspected before arrival.